# Internal ticket system builder | Build a helpdesk | Cordango

> Build an internal ticket system without a dev team. Requests arrive through your own intake forms, land in one queue, get assigned and worked on a board, with reply and resolution times measured.

Source: https://www.cordango.com/apps/helpdesk/
Language: en

[Cordango](https://www.cordango.com/) [App Library](https://www.cordango.com/apps/) Helpdesk

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# Turn an inbox into a real ticket queue.

Everyone asks the IT or office person for things in chat and in the corridor. With this, every request lands in one queue with an owner and a due date.

Official by Cordango

-   CATEGORY Support
-   FOR Operations teams · Managers · Everyone

[Add to Cordango](https://app.cordango.com/start?app=helpdesk) [The App Library](https://www.cordango.com/marketplace/)

 [![Helpdesk on Cordango: open, received and resolved tickets, tickets by category and by month, and the queue itself](https://www.cordango.com/assets/templates/app-helpdesk-overview.png)](https://www.cordango.com/assets/templates/app-helpdesk-overview.png)

## What it does.

Requests come in through forms you write yourself, say one for a broken laptop and one for a new starter’s desk, and each form sends the ticket to the right person or team with the category and priority already set. Agents move tickets across a board until they’re resolved, with replies and internal notes kept together on the ticket. Time to first reply and days to close are measured on every ticket. It’s the job Zendesk does, and your requesters are already people in your company directory.

-   QUEUE Every open request in one list, sorted by what is due next
-   INTAKE Write your own request form and it fills the ticket for you
-   ASSIGN Route to a person or a team, with a My tickets list for each
-   BOARD Drag tickets from new to in progress, waiting and resolved
-   THREAD Replies and internal notes kept together on the ticket
-   TIMES First reply and days to close measured on every ticket

Use it to

Handle incoming requests Triage tickets

Useful for

Operations teams Managers Everyone

## A closer look.

 [![Helpdesk on Cordango: the triage board with tickets in columns for new, in progress, waiting and resolved](https://www.cordango.com/assets/templates/app-helpdesk-board.png)](https://www.cordango.com/assets/templates/app-helpdesk-board.png)

## How it connects.

This app stands on its own. It uses your shared company data and needs nothing else installed.

## Details.

-   PUBLISHER Cordango
-   CATEGORY Support
-   VERSION 1.2.0
-   STATUS Official
-   SAMPLE DATA Yes

NEXT

## Start with Helpdesk.

Every app here installs on its own and works on its own. Adding a companion is what makes both do more.

[Sign up →](https://app.cordango.com/start?app=helpdesk) [The App Library →](https://www.cordango.com/marketplace/)