# Internal ticket system builder | Build a helpdesk | Cordango > Build an internal ticket system without a dev team. Requests arrive through your own intake forms, land in one queue, get assigned and worked on a board, with reply and resolution times measured. Source: https://www.cordango.com/templates/helpdesk/ Language: en HD TEMPLATE # Turn an inbox into a real ticket queue. One queue for every request. Intake forms, assignment, a triage board and resolution times you can see. Support by Cordango Works like Zendesk [Get this template →](https://www.cordango.com/contact/) [All templates](https://www.cordango.com/templates/) ## What it does. A queue where nothing gets lost. Requests come in through a form you write yourself, land on one list, get assigned and worked until they are resolved. The job Zendesk does, on a core you own, where the requester is already a person in your company directory. - QUEUE Every open request in one list, sorted by what is due next - INTAKE Write your own request form and it fills the ticket for you - ASSIGN Route to a person or a team, with a My tickets list for each - BOARD Drag tickets from new to in progress, waiting and resolved - THREAD Replies and internal notes kept together on the ticket - TIMES First reply and days to close measured on every ticket helpdesk · overview The open queue [![Helpdesk template on Cordango showing the open ticket queue with priority, assignee and due date](https://www.cordango.com/assets/templates/helpdesk-queue.png)](https://www.cordango.com/assets/templates/helpdesk-queue.png) ## A closer look. helpdesk · board Triage board [![Triage board in the Helpdesk template on Cordango with tickets grouped by status from new to resolved](https://www.cordango.com/assets/templates/helpdesk-board.png)](https://www.cordango.com/assets/templates/helpdesk-board.png) helpdesk · forms Request intake [![Intake form in the Helpdesk template on Cordango where a colleague files a request that becomes a ticket](https://www.cordango.com/assets/templates/helpdesk-form.png)](https://www.cordango.com/assets/templates/helpdesk-form.png) ## Part of your company, not another silo. Every template lands on the same secure core. The people in Helpdesk are the same directory as the rest of your apps, so the data lines up instead of living in yet another login. - CORE One company directory shared across every app - ROLES Real roles and permissions from the first day - AUDIT A field-level history on every change - EU EU hosting by default, not an upsell - SHAPE Change a field, a rule or a screen by describing it ## The same customer the CRM just won. A ticket with the word Globex typed into a text field is a ticket nobody can count. A ticket attached to the Organization record is one the account owner can see sitting next to the open deal. The Helpdesk opens tickets against the same company records the [CRM](https://www.cordango.com/templates/crm/) works, and against the same people directory the rest of the company uses. Nobody typed the customer name a second time. - SAME Tickets attach to the Organization record, not to a typed-in name - WHO Requester and assignee both come from the company directory - LOG The same field-level history every other app writes to Ticket #2841 · Globex SE Acme Ltd \# the ticket ✔ #2841 Globex SE priority: high ✔ assignee Lena K. support team \# what it can see, being the same record ✔ open deal 42.000 € stage: negotiation ✔ account owner Tomas R. notified MORE ## More templates. ![Employees app template preview](https://www.cordango.com/assets/templates/people-team.png) HR ## Employees HR by Cordango The employee file your company runs on. Records, onboarding, time off and org insights. Works like HiBob → https://www.cordango.com/templates/people/ ![Projects app template preview](https://www.cordango.com/assets/templates/project-board.png) PM ## Projects Tooling by Cordango Plan and track delivery across projects. Tasks, sections, a board, a timeline and cost rollups. Works like Asana → https://www.cordango.com/templates/project/ ![CRM app template preview](https://www.cordango.com/assets/templates/crm-board.png) CRM ## CRM Sales by Cordango Move deals through a pipeline board with a weighted forecast and a follow-up on every open deal. Works like Pipedrive → https://www.cordango.com/templates/crm/ ![Investments app template preview](https://www.cordango.com/assets/templates/ventures-portfolio.png) INV ## Investments Finance by Cordango Track every investment you hold. What went in, what it is marked at today, what came back and what it returned. Works like Carta → https://www.cordango.com/templates/investments/ NEXT ## See it on your company. Watch Cordango stand up a company and load Helpdesk with your own people and data, live, in about 30 minutes. [Book a demo →](https://www.cordango.com/contact/) [All templates](https://www.cordango.com/templates/)